Last Updated: October 15, 2026
These Terms of Service (the “Terms”) govern access to and use of the Website and services made available by RV Management USA (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. “You” means the person or entity using the Services, including an RV owner, fleet manager, renter, or other customer.
For purposes of these Terms, “RV Owner” means an owner or authorized provider of an RV; “Fleet Manager” means the business that manages an RV or rental operation; “Renter” or “Customer” means a person who rents, books, or pays for use of an RV or related service; “Rental Platform” means Wheelbase, RVshare, or another platform used for the applicable rental; “RV Rental” means the applicable rental transaction; “Commercial Agreement” means a separate written agreement between Company and a Fleet Manager, RV Owner, or other business customer; “Privacy Policy” means Company’s then-current privacy policy; and “Services” means Company’s website, software, facilitation, reporting, and related services.
1. THE SERVICES
1.1 Access. Subject to these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Website and Services for their intended purposes.
1.2 Facilitation and Operating Support. Company may facilitate introductions and provide technology, reporting, and operating support to RV Owners and Fleet Managers. Company does not guarantee that a Fleet Manager will accept an RV, enter into a separate agreement, or facilitate a particular RV Rental.
1.3 Separate Agreements. An arrangement between an RV Owner and Fleet Manager may be governed by a separate agreement. A Commercial Agreement may govern Company’s services to a Fleet Manager or other business customer. A separate agreement controls to the extent it expressly conflicts with these Terms.
1.4 Rental Operations. The Fleet Manager generally handles direct renter communications and day-to-day rental operations, including vehicle availability, pickup and return coordination, operational questions, and rental-service issues. The Fleet Manager and the applicable Rental Platform may provide the renter-facing terms for the RV Rental.
2. REGISTRATION AND ACCOUNT
2.1 Eligibility. You must be at least eighteen years old and must use the Services in compliance with applicable law.
2.2 Account Registration. You must provide accurate, current, and complete registration information, including your name, organization name, email address, and password where requested.
2.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You must promptly notify Company if your account or registration information is compromised.
3. TERM AND TERMINATION
3.1 Term. These Terms continue until you stop using the Services or until terminated under this section.
3.2 Termination by Company. Company may suspend or terminate access without prior notice for breach of these Terms, legal or governmental requests, discontinuation or material modification of the Services, technical or security issues, suspected fraudulent or illegal activity, non-payment, or abusive conduct.
3.3 Effect of Termination. Upon termination, the rights and licenses granted under these Terms end. Account content, features, or capacity may become unavailable. Company may delete data subject to the Privacy Policy and applicable retention obligations.
3.4 Survival. Payment obligations, indemnification obligations, confidentiality obligations, limitations of liability, dispute provisions, and other provisions that by their nature should survive termination will survive termination.
4. INTELLECTUAL PROPERTY RIGHTS
4.1 Company Intellectual Property. Company and its licensors retain all rights in the Services, content, trademarks, designs, technology, and related materials.
4.2 Use Restrictions. You may not modify, reverse engineer, copy, mirror, frame, misuse, or create a competing product or service from the Services or content.
4.3 User Data. You retain rights in data supplied to Company. You grant Company a non-exclusive, worldwide, royalty-free license to use that data as reasonably required to operate and improve the Services, provide reporting, and meet its obligations.
4.4 Aggregated Statistics. Company may create aggregated and anonymized statistics that do not identify you or disclose underlying personal or confidential information.
4.5 Feedback. Company may use feedback you provide without restriction or compensation, subject to your representation that the feedback does not violate third-party rights.
5. CONFIDENTIALITY
5.1 Confidential Information. Confidential Information includes confidential business, technical, financial, marketing, product, and operational information disclosed in connection with the Services, excluding information that is public, previously known, independently developed, or lawfully received from another source.
5.2 Protection. The receiving party may not use or disclose Confidential Information outside the scope of these Terms without permission and must protect it with reasonable care.
5.3 Compelled Disclosure. A receiving party compelled by law to disclose Confidential Information must provide advance notice where legally permitted and reasonable cooperation.
5.4 Remedies. A party may seek injunctive or other available relief for unauthorized use or disclosure.
6. DISCLAIMERS AND WARRANTIES
6.1 Authority. You represent that you have authority to accept these Terms and all rights and licenses needed to perform your obligations.
6.2 Disclaimer. To the maximum extent permitted by law, Company disclaims express, implied, statutory, and other warranties or conditions, including merchantability, title, non-infringement, satisfactory quality, durability, and fitness for a particular purpose.
6.3 Services and Rental Outcomes. You use the Services at your own risk. Company does not guarantee any rental result, income level, Fleet Manager engagement, booking volume, payment timing beyond applicable agreements and platform processes, or regulatory compliance.
7. INDEMNIFICATION
You will defend, indemnify, and hold harmless Company and its affiliates, officers, employees, and representatives from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from your breach of these Terms, negligence, willful misconduct, violation of law, or personal injury or death caused by your acts or omissions.
8. LIMITATION OF LIABILITY
8.1 Exclusion of Consequential Damages. To the maximum extent permitted by law, Company and its affiliates, officers, employees, and representatives are not liable for indirect, special, incidental, consequential, punitive, or similar damages, including loss of goodwill, data, profits, or business opportunities, or damages arising from Fleet Manager conduct or the operation of an RV.
8.2 Liability Cap. Company’s total liability will not exceed the fees you paid to Company during the twelve months preceding the event giving rise to the claim. If no fees were paid, liability will not exceed CAD $1,000.
8.3 Exceptions. The liability limitations do not apply to confidentiality breaches, intellectual-property infringement or misappropriation, indemnification obligations, or liability that cannot legally be limited.
9. GENERAL
9.1 Relationship of the Parties. These Terms do not create a partnership, joint venture, employment, agency, franchise, fiduciary, or similar relationship.
9.2 Third-Party Beneficiaries. Except as expressly stated, these Terms create no third-party beneficiary rights.
9.3 Governing Law and Jurisdiction. Ontario law governs these Terms. Disputes must be brought in the competent courts of Ontario, Canada. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
9.4 Assignment. Neither party may assign its rights or obligations without consent, except that Company may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets.
9.5 Severability. An unenforceable provision will be severed without affecting the remaining provisions.
9.6 No Waiver. A waiver of one breach is not a waiver of another breach.
9.7 Electronic Form. Electronic versions of these Terms and notices are admissible to the same extent as comparable business records.
9.8 Force Majeure. Neither party is responsible for performance failures caused by events beyond reasonable control, subject to prompt notice and reasonable mitigation.
9.9 Entire Agreement. These Terms and the Privacy Policy constitute the agreement concerning the Services and supersede prior representations concerning that subject matter. A separately signed Commercial Agreement may apply in addition to these Terms and controls to the extent of an express conflict. Rental-specific terms supplied by the applicable Fleet Manager or Rental Platform govern the relevant RV Rental to the extent applicable.
9.10 Notices. Company may provide notices through an account or by email. Notices to Company may be sent to [SUPPORT EMAIL].
10. PAYMENT TERMS
10.1 Payment Information and Processors. A user may be required to provide payment information, including payment-card details, expiration date, billing address, and potentially shipping information. You represent and warrant that you are authorized to use the applicable payment method and that the information you provide is accurate, current, and complete. Company may use third-party payment processors to facilitate payment. By submitting payment information, you authorize Company to share that information with those processors in accordance with the Privacy Policy.
10.2 Commercial Agreements. If you and the Company have signed a separate agreement for the Service (a “Commercial Agreement”), it applies in addition to these Terms, and in the event of a conflict between these Terms and the Commercial Agreement, the Commercial Agreement prevails.
10.3 Subscription Fees. Some parts of the Service may be billed on a subscription basis (“Subscription(s)”), for which you may be obligated to pay a fee (“Subscription Fee(s)”). You will be billed the applicable Subscription Fee in advance on a recurring and periodic basis (“Billing Cycle”). Billing Cycles are set on a monthly basis, depending on the type of plan and corresponding Subscription Fee you select when purchasing the corresponding part of the Service, or as otherwise communicated to you. At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal through your online account management page or by contacting customer support at help@rvmanagementusa.com.
10.4 Consumption Fees. Some parts of the Service may be billed on a consumption basis (“Consumption Fee(s)”), for which you may be obligated to pay a fee after use. The Consumption Fee(s) shall be billed on a [monthly] basis, pursuant to the standard billing practices of the Company. The Consumption Fee will be calculated based on the pricing outlined at www.rvmanagementusa.com, or as otherwise communicated to you, and a usage report showing your consumption of the applicable Service.
10.5 One-Time Fees. Some parts of the Service may be billed on a one-time basis (“One-Time Fee”). The One-Time Fee shall be as described at www.rvmanagementusa.com, or as otherwise communicated to you. You will be required to pay the One-Time Fee prior to the use of the corresponding part of the Service.
10.6 Payment Methods and Authorization. A valid payment method, including credit cards, debit cards, and PayPal, is required to process all fees mentioned herein, unless otherwise permitted by Company. You shall provide accurate and complete billing information including, as applicable, full name, address, province or state, postal or zip code, telephone number, and valid payment-method information. By submitting such payment information, you automatically authorize Company to charge all fees and applicable taxes incurred through your account. Should automatic billing fail for any reason, Company may issue an electronic invoice requiring manual payment by the deadline stated in that invoice.
10.7 Taxes. All fees are exclusive of applicable GST, HST, PST, sales taxes, and similar taxes, which you are responsible for paying in addition to the fees.
10.8 Fee Changes. Company may modify any of the fees mentioned herein with reasonable prior notice. Any fee change will become effective at the end of the then-current Billing Cycle. Your continued use of the Service after a fee change comes into effect constitutes your agreement to pay the modified fee amount.
10.9 Non-Refundable Fees. Except when required by law, all fees mentioned herein are non-refundable.
